How a reinsurer delivered 30 applications in nine months
A fragmented application estate made modernization slow and repeated data entry difficult to avoid. Its initial nine-month program delivered 30 applications across three release phases.
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OutSystems in Insurance.
Explore real business challenges and reported outcomes in insurance. Each brief connects the application story to practical questions about process, technology and delivery expertise.
Based on published OutSystems customer stories, with Digital Alchimia’s editorial perspective.
EXPLORE THE INDUSTRY STORIES
How an insurer launched six critical applications in 15 months
An insurer needed greater development agility while keeping compliance and architecture under control. Six critical applications launched within the first 15 months of adoption.
How an insurer modernized claims administration and saved over $100,000
Disconnected back-office systems made a consistent customer experience harder to deliver. Replacing a vendor-supplied claims administration system saved more than $100,000.
How an insurer scaled a digital portfolio to more than 80 products
Mergers and legacy systems left an insurer with a complex application environment and limited agility. The source reports over 80 digital products, more than 100 in-house developers and around 800 reusable business modules.
How an insurance reconciliation platform reached its first release in six months
An aging insurer-broker account reconciliation system was costly to maintain and difficult to evolve. The source reports a six-month first release, a fourfold delivery-speed comparison with traditional tools and a 20–30% improvement in operating costs.
How a claims-services provider improved claim-resolution time by 30%
A claims-services provider needed customer-specific workflows while preserving the financial and payment responsibilities in its SAP system. The source reports a 30% improvement in claim-resolution time and support for processing more than four hundred thousand claims annually.
How a digital-services provider built an integrated claims solution in four months
Insurance operations needed to connect inbound documents, validation and claims workflows across digital and paper channels. The source reports a four-month delivery for the claims solution, launched as an integrated service with analytics, workflow integration and ongoing operational support.
How an insurance broker reduced average customer-query resolution time by 60%
Paper-based and disconnected brokerage processes made it difficult to see progress across the policy lifecycle. The source reports average customer-query resolution moving from fifteen days to six, a 60% reduction, alongside a more standardized policy-service workflow.
How a health insurance fund delivered an omnichannel service suite in nine months
A health insurance fund wanted members to access services through mobile and web channels alongside branches and telephone support. The source reports a nine-month delivery for the suite and twenty-seven OutSystems applications across the wider portfolio. Its four-and-a-half-million-member base describes the fund’s service scope, rather than a count of active app users.
How an insurer connected telematics and a mobile insurance experience
The insurer wanted a usage-based car insurance experience connecting driving behavior, customer feedback and a digital onboarding journey. The source reports four months of OutSystems development, with testing and legal and compliance review preceding the later public launch. The experience offered a two-week trial and feedback across five driving factors.
How an insurer launched a digital loan product in under a week during a service disruption
Pandemic restrictions disrupted an insurer’s face-to-face services and created an urgent need for remote forms and a new member loan offering. The source reports the forms service built in one day and the loan product launched in under a week, including four days of development and two days of testing. Its initially allocated loan portfolio was fully subscribed in two weeks.
How an insurer delivered a claims portal for over 3,000 brokers in three months
Independent brokers needed claim updates from any device, but had to call an overloaded service center. Existing systems consumed much of the IT budget and made a new service experience difficult to prioritize. The source reports access for more than 3,000 brokers, available around the clock. It also describes fewer customer-service calls and lower call-center costs without quantifying the reduction, followed by a customer-facing version.
How an insurer built an 83-application portfolio around broker experience
Slow delivery and a multi-year backlog made it difficult to give independent brokers the products and service experience they needed. Fragmented sourcing also encouraged departments to find their own technology workarounds. At the time of the source report, the insurer had delivered and continuously evolved 83 applications. The story also reports 274% policy growth over its historical program and growth from 250,000 to about one million customers; these are business outcomes alongside the transformation, not a forecast or an isolated software effect.
How an insurer launched a new agent portal in four months
An older interface layered over a core insurance system was difficult for agents to learn and scattered information across screens. The experience made recruiting and supporting agents harder. The main source narrative reports the first portal debut after four months, followed by monthly releases. Agents gained a consolidated view of their work and access to twenty non-life quoting tools; the source describes increased new-policy business without a numeric uplift.
How an insurer launched a first-notice-of-loss portal in eight weeks
A major storm exposed the limits of handling first loss notifications and status questions through a busy call center. The insurer needed a new digital channel before the next hurricane season. The portal went live in eight weeks. During a subsequent hurricane, the source reports close to 2,700 claim-status visits alongside approximately 4,000 claims; the visits are not a count of unique people or a measured number of calls avoided.
How an insurer connected call-center coordination and field claims information
Manual spreadsheets and email made inbound-call coordination difficult, while different field-adjuster systems complicated claims information exchange during a major disaster. The team needed adaptable interfaces around existing systems. The source describes better visibility of call volume, routing and abandonment, plus a way to reformat field claim information for backend processing. A later consolidated portal and other projects were completed but still awaiting go-live in that account, rather than confirmed production outcomes.
How an insurance broker delivered ten applications while moving beyond legacy databases
More than fifty legacy databases and slow web-development options made flexible applications and international access difficult. The broker needed reusable foundations and a practical migration path. The source reports ten applications delivered over a two-year period, averaging about ten weeks each. It does not establish that every legacy database was retired; hardware savings from a future shutdown and additional integrations remained forward-looking.
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