The challenge
Mergers and legacy systems left an insurer with a complex application environment and limited agility.
OUTSYSTEMS IN ACTION / INSURANCE
How an insurer scaled a digital portfolio to more than 80 products
An insurer’s next digital product should benefit from what the organization has already built. This portfolio grew around shared business capabilities. Explore how reusable foundations and clear ownership can connect customer, agent and internal experiences.
RESULTS REPORTED IN THE SOURCE
80+
digital products in the reported production portfolio
100+
in-house OutSystems developers
≈800
reusable business modules
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The insurer standardized development on OutSystems and established reusable business capabilities across its channels.
The outcome
The source reports over 80 digital products, more than 100 in-house developers and around 800 reusable business modules.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Share business capabilities across the channels.
A customer, agent and internal employee may need different experiences around the same policy or service request. Identify which rules and integrations should remain shared and where the interaction needs to differ. That distinction gives an expanding delivery team a clearer foundation for consistency without forcing every channel into the same screen.
02
Make portfolio ownership as reusable as the code.
A large module library requires a practical way to find capabilities, understand their dependencies and request changes. Agree who owns those decisions and how application teams coordinate releases. Additional OutSystems professionals can reinforce delivery more effectively when they can navigate the organization’s foundations and responsibilities.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.