The challenge
Disconnected back-office systems made a consistent customer experience harder to deliver.
OUTSYSTEMS IN ACTION / INSURANCE
How an insurer modernized claims administration and saved over $100,000
Customer experience depends on what happens behind the scenes. Explore how connected applications can become part of a more responsive insurance operation—and where your team could start.
RESULTS REPORTED IN THE SOURCE
$100,000+
saved through a claims-system replacement
48,000
request cases processed in four months
150+
employees using a unified customer view
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The insurer built integrated OutSystems workflows for customer information, requests, broker onboarding and claims administration.
The outcome
Replacing a vendor-supplied claims administration system saved more than $100,000.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Customer experience starts behind the scenes.
A polished portal cannot resolve a request that has no clear owner. Follow a customer enquiry through the back office: what information does each team need, and where does the case wait? That map can reveal a more useful first application than another disconnected front end.
02
Replace a dependency with an operating model.
Before retiring a vendor application, identify the business rules and support responsibilities it currently carries. Plan data ownership, exception handling and operational continuity alongside development. If AI is added to request routing, define the situations that still require a person to review the case.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.