The challenge
A health insurance fund wanted members to access services through mobile and web channels alongside branches and telephone support.
OUTSYSTEMS IN ACTION / INSURANCE
How a health insurance fund delivered an omnichannel service suite in nine months
A member sees one service even when several systems support it. This fund connected digital channels around existing records. Explore the reported delivery and the integration responsibilities behind an omnichannel experience.
RESULTS REPORTED IN THE SOURCE
9
months to deliver the omnichannel application suite
5
OutSystems developers on the reported project team
27
OutSystems applications in the wider fund portfolio
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
Five OutSystems developers delivered mobile applications, a customer portal and an internal service application, integrating existing systems of record.
The outcome
The source reports a nine-month delivery for the suite and twenty-seven OutSystems applications across the wider portfolio. Its four-and-a-half-million-member base describes the fund’s service scope, rather than a count of active app users.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Carry service context between channels.
A member’s request should retain its relevant information when work moves from a portal to a service team. Agree the shared records and handoff responsibilities before treating each channel as a separate project. That gives developers a clearer route to an experience people can continue across touchpoints.
02
Build the service layer around the records that remain.
An omnichannel program can modernize interactions while existing core systems continue to own important records. Define integration behavior, access and exception handling explicitly. OutSystems professionals can reinforce the application layer while the organization keeps its core-system responsibilities clear.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.