The challenge
A claims-services provider needed customer-specific workflows while preserving the financial and payment responsibilities in its SAP system.
OUTSYSTEMS IN ACTION / INSURANCE
How a claims-services provider improved claim-resolution time by 30%
A different client process should not require a new financial core. This provider added a flexible claims experience around its existing SAP capabilities. Explore the reported resolution improvement and the boundaries that kept workflow and financial responsibilities aligned.
RESULTS REPORTED IN THE SOURCE
30%
reported improvement in time to resolve a claim
400k+
claims processed annually in the reported operation
SAP
financial and payment capabilities retained in the core system
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It added an OutSystems front end integrated with SAP, using structured user feedback to evolve the claims process.
The outcome
The source reports a 30% improvement in claim-resolution time and support for processing more than four hundred thousand claims annually.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Draw the boundary between workflow flexibility and financial control.
A customer-specific process does not require every financial rule to move into the new application. Define which system owns each decision and how the workflow receives its status. These boundaries help an OutSystems team deliver useful flexibility while preserving the responsibilities of the existing core.
02
Use feedback to improve the whole resolution journey.
Collect feedback about delays, repeated entry and unclear handoffs as well as individual screens. Prioritize changes with the process owner and include exceptions in acceptance. Specialist developers can then reinforce a backlog tied to claims-handling work rather than a collection of disconnected feature requests.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.