The challenge
Slow delivery and a multi-year backlog made it difficult to give independent brokers the products and service experience they needed. Fragmented sourcing also encouraged departments to find their own technology workarounds.
OUTSYSTEMS IN ACTION / INSURANCE
How an insurer built an 83-application portfolio around broker experience
A stronger broker experience depends on the ability to keep improving the applications behind it. Explore this insurer’s sustained delivery model and how it connected portfolio growth to business priorities.
RESULTS REPORTED IN THE SOURCE
83
applications delivered and continuously evolved in the source report
274%
historical policy growth reported alongside the transformation
In-house
application factory supported by training and agile practices
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The insurer invested in an internal OutSystems application factory, training and agile delivery practices. Reusable development and deployment capabilities supported strategic customer-facing systems as well as internal applications.
The outcome
At the time of the source report, the insurer had delivered and continuously evolved 83 applications. The story also reports 274% policy growth over its historical program and growth from 250,000 to about one million customers; these are business outcomes alongside the transformation, not a forecast or an isolated software effect.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Build delivery ownership into the operating model.
A repeatable application factory requires decisions about architecture, acceptance, support and skill development. Reinforcing an internal team with specialist OutSystems capacity can preserve business ownership while addressing specific gaps. Agree how knowledge and responsibility move into the team as applications evolve.
02
Connect portfolio measures to the broker journey.
Application counts describe scale, but they do not show whether a quotation or service task became easier. Select measures for the journeys that matter to brokers, then review them alongside delivery and business indicators. That creates a more useful conversation than attributing every commercial change to the platform.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.