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OUTSYSTEMS IN ACTION
Explore real business challenges and reported outcomes in government & public services. Each brief connects the application story to practical questions about process, technology and delivery expertise.
Based on published OutSystems customer stories, with Digital Alchimia’s editorial perspective.
EXPLORE THE INDUSTRY STORIES
A public authority wanted more accessible digital services and less manual administration. The organization shifted 80% of customer contacts to self-service and built more than 100 applications.
A public authority needed an intuitive financial-support application that connected multiple government services. The service launched in four months and recorded a customer-experience score between 85% and 95%.
Available housing software left business requirements dependent on spreadsheets and manual work. The source describes seven applications built over time by four developers, with easier maintenance and better experiences for staff and partners.
A public agency needed to replace legacy applications without an established internal development team. After six years, the source reports more than thirty applications, an average delivery time of four months per application and sixteen people working with OutSystems.
An end-of-life CRM made it difficult to respond quickly to new workforce and business-support programs. The source reports new program setup up to fifteen times faster, with examples delivered in two days and small changes to existing programs in ten minutes.
A critical government publishing portal needed a more adaptable application foundation without disrupting access. The source describes an archive of twelve million pages, more than twenty applications and a calculation of €38,000 in annual development savings from faster delivery.
A government with limited development capacity needed connected digital services for citizens. The source reports the wallet was developed in two months by reusing components and registry integrations from the existing portal.
A family-support program relied on paper forms and fragmented coordination that made important service journeys difficult to complete. The source reports a six-month delivery for the digital platform, with integrated records and workflows supporting enrollment, coordination and access to services.
An agency’s mixed legacy portfolio consumed maintenance capacity and delayed new digital services. The source reports more than 50% of targeted applications consolidated, a first portal delivered in four months and average development at least twice as fast as traditional methods.
Home seekers needed clearer information about application status and required actions without depending on repeated portal checks. The source reports three months of initial MVP development followed by three more months of iterative development, an April 2021 app-store launch and alerts connected to twenty-one workflow statuses.
An aging testing system depended on manual entry and preconfigured hardware, limiting service flexibility for learners and administrators. The source reports delivery in under six months, approximately twenty percent faster test administration and around fifteen thousand theory tests conducted each month.
Manual data entry, paper correspondence and aging systems slowed tax and rental-bond services for citizens and agency staff. The source reports undisputed refund requests moving from up to three weeks to a day or less, ninety thousand annual envelopes avoided and reporting available in near-real-time.
Manual, in-person processes made city services difficult to access, while unsupported legacy systems limited the development team’s ability to improve them. The source reports eight applications in the first year and estimated savings close to one million dollars, partly from internal delivery and retired third-party subscriptions. Further applications and wider resident adoption remained future objectives.
An outdated core system struggled with legislative changes, dispersed information and paper processes. Separate business and development teams also made collaboration harder. The source reports completion in six months and about 1,500 registered users with access to the private application area. Administrators were also trained to develop in OutSystems, supporting continued changes within the organization.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.
