The challenge
An end-of-life CRM made it difficult to respond quickly to new workforce and business-support programs.
OUTSYSTEMS IN ACTION / GOVERNMENT & PUBLIC SERVICES
How a public workforce program launched new services up to fifteen times faster
When a new public program is approved, a long portal change cycle delays its availability. This organization used OutSystems to make program setup more adaptable. Explore the reported setup examples and the controls behind faster service changes.
RESULTS REPORTED IN THE SOURCE
Up to 15×
faster introduction of programs in the reported portal
2 days
new program setup in the reported example
10 min
small changes to an existing program
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The organization rebuilt its service portal with OutSystems using reusable architecture and connected government information.
The outcome
The source reports new program setup up to fifteen times faster, with examples delivered in two days and small changes to existing programs in ten minutes.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Separate a new program from a new application.
Some changes belong in shared capabilities; others need configurable rules, information requirements and review steps. Identify those boundaries before rebuilding the portal. A reusable foundation becomes valuable when a policy or program owner can explain the change and the delivery team can locate the work required to implement it.
02
Make connected checks part of a visible service journey.
When the portal uses information from another system, define what is checked, how a mismatch is shown and who handles an unresolved request. Include those exceptions in acceptance. OutSystems expertise can help connect integrations to the service workflow while program specialists retain ownership of eligibility and review requirements.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.