The challenge
A public authority needed an intuitive financial-support application that connected multiple government services.
OUTSYSTEMS IN ACTION / GOVERNMENT & PUBLIC SERVICES
How a public authority built a financial-support service in four months
Applying for support should make the next step clearer. This public authority connected services in an application delivered in four months, then extended the foundation to new needs. Explore the reported experience results and the work behind a more coherent citizen journey.
RESULTS REPORTED IN THE SOURCE
4
months to launch the initial application
85–95%
reported customer-experience score
346,251
payments processed in the reported service operation
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
A small OutSystems team delivered the initial platform and later added more support services.
The outcome
The service launched in four months and recorded a customer-experience score between 85% and 95%.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Reduce the effort required to request support.
People applying for public support need clear guidance about eligibility information, evidence and the next step. Design the submission journey with those needs in mind. A connected application should make it easier to understand a request’s status without creating another administrative channel to manage.
02
Build the next service on a clear foundation.
A reusable platform needs shared capabilities such as identity, documents, status and communication, while each service retains its own rules. Agree those boundaries early. This gives business specialists and developers a common basis for adding services without making the public experience harder to navigate.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.