The challenge
Manual, in-person processes made city services difficult to access, while unsupported legacy systems limited the development team’s ability to improve them.
OUTSYSTEMS IN ACTION / GOVERNMENT & PUBLIC SERVICES
How a city delivered eight applications in one year and estimated nearly a million dollars in savings
A service is easier to reach when residents can start it where they are. Explore this city’s reported first-year delivery and the shared foundations behind a more accessible digital service portfolio.
RESULTS REPORTED IN THE SOURCE
8
applications delivered in the first year
12
months in that initial delivery period
≈$1m
estimated savings reported for the initial program
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The city used OutSystems to create a resident-facing single-sign-on portal and delivered applications through internal teams and specialist partners.
The outcome
The source reports eight applications in the first year and estimated savings close to one million dollars, partly from internal delivery and retired third-party subscriptions. Further applications and wider resident adoption remained future objectives.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Make the service accessible beyond the office visit.
Map the information residents need, the task they can complete online and how an incomplete request reaches the right team. Review the journey with the people delivering the service. OutSystems professionals can reinforce implementation while public-service owners define access and acceptance responsibilities.
02
Build the portal around reusable service foundations.
Identity and shared records should make the next application easier to deliver without obscuring which team owns each service. Document those boundaries as the portfolio grows. Specialist capacity can support new releases while the internal team preserves knowledge and control of ongoing maintenance.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.