Home / OutSystems in Action / Telecommunications
OUTSYSTEMS IN ACTION
Explore real business challenges and reported outcomes in telecommunications. Each brief connects the application story to practical questions about process, technology and delivery expertise.
Based on published OutSystems customer stories, with Digital Alchimia’s editorial perspective.
EXPLORE THE INDUSTRY STORIES
A telecom operator needed to improve digital customer experiences while moving beyond hard-to-change legacy systems. The source describes ninety-four developers supporting twenty-eight applications and a flagship app net promoter score of seventy-five in 2021–2022.
Pandemic-era site precautions created an urgent need to coordinate engineers visiting secure telecommunications facilities. The source reports a two-month delivery by three developers and a technical lead, estimated by the team as three times faster than its previous mobile-development approach.
A complex portfolio of in-house and packaged applications left the IT team with fragmented technologies and substantial maintenance work. The source reports an initial iOS and Android application ready to deploy in under four months after three developers became platform champions, followed by new field-app features every two weeks.
An employee application built with multiple technologies was difficult to maintain and extend, slowing the team’s response to new service requirements. The source reports a four-month schedule across five sprints, compared with two years for the earlier legacy application, and a further ten applications delivered after the initial modernization.
A satellite communications business needed more responsive applications for different markets while retaining its existing enterprise systems. Internal planning and customer activities required more usable digital interfaces. The source reports the ability to support new verticals within eight to ten weeks. A separate lower-cost comparison concerned a service implementation tool; it should not be treated as a measured reduction across every application or the entire business.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.
