The challenge
A satellite communications business needed more responsive applications for different markets while retaining its existing enterprise systems. Internal planning and customer activities required more usable digital interfaces.
OUTSYSTEMS IN ACTION / TELECOMMUNICATIONS
How a satellite services provider connected mobile experiences to core systems
A new customer experience needs dependable information behind it. Explore this provider’s mobile and enterprise integration approach and the reuse model supporting further applications.
RESULTS REPORTED IN THE SOURCE
8–10 weeks
reported timeframe to support new business verticals
ERP + CRM
existing enterprise systems connected to mobile experiences
Reuse
shared application foundations supported by a center of excellence
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The provider used OutSystems for mobile frontends integrated with ERP and CRM, then expanded into monitoring dashboards, planning and customer self-service. A center of excellence supported training and reusable application foundations.
The outcome
The source reports the ability to support new verticals within eight to ten weeks. A separate lower-cost comparison concerned a service implementation tool; it should not be treated as a measured reduction across every application or the entire business.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Expose a dependable service before multiplying interfaces.
A planning dashboard and customer portal may rely on the same enterprise records but need different permissions and update behavior. Define those shared contracts before extending the next experience. OutSystems specialists can help connect the interfaces while system owners retain authority over the underlying information.
02
Make reuse an operating practice rather than a library count.
A catalog helps when teams know which components are supported, who owns them and how changes are accepted. Include review and training in the delivery model. Targeted specialist capacity can then support new applications without leaving every team to rediscover the same integration decisions.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.