The challenge
A telecom operator needed to improve digital customer experiences while moving beyond hard-to-change legacy systems.
OUTSYSTEMS IN ACTION / TELECOMMUNICATIONS
How a telecom operator built an OutSystems delivery factory supporting 28 applications
A faster application factory matters when the next release helps customers complete useful tasks. This telecom operator combined technology and organizational change. Explore its reported delivery scale and the customer measures behind a more adaptable digital channel.
RESULTS REPORTED IN THE SOURCE
94
developers in the reported OutSystems factory
28
applications in the reported portfolio
75
reported flagship-app NPS in 2021–2022
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It combined application modernization with organizational change and a growing OutSystems delivery factory.
The outcome
The source describes ninety-four developers supporting twenty-eight applications and a flagship app net promoter score of seventy-five in 2021–2022.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Measure whether the digital channel resolves a task.
Customer adoption becomes more useful when the team understands which journeys users complete and where they still need assistance. Review common tasks, unresolved requests and feedback together. Those observations can guide improvements to the service itself rather than treating application downloads as the only measure of progress.
02
Give a growing factory a shared delivery language.
Application teams need agreed patterns for integrations, review, ownership and release readiness as the portfolio expands. Make those practices easy for new colleagues to use. OutSystems specialists can reinforce capacity and mentoring while the organization keeps the customer outcome visible across teams and technical boundaries.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.