How a software provider automated 35% of support operations
A growing customer base increased the pressure on a software support operation. The source reports 35% of support operations automated and a 34% reduction in new ticket creation.
OUTSYSTEMS IN ACTION
OutSystems in Technology.
Explore real business challenges and reported outcomes in technology. Each brief connects the application story to practical questions about process, technology and delivery expertise.
Based on published OutSystems customer stories, with Digital Alchimia’s editorial perspective.
EXPLORE THE INDUSTRY STORIES
How a technology-services company connected project-to-billing work for 9,500+ users
A costly portfolio-management system fragmented workflows and struggled to engage users. Delivered in eight weeks, it reached 90% adoption and reduced annual licensing costs by 82% after replacing the previous system.
How an IT services group connected consultant expertise with AI-powered applications
An IT services group wanted faster application delivery and more productive use of consultant expertise. The new capabilities improved efficiency and helped convert previously unbilled consulting time into revenue.
How a technology provider built a secure-access application in two weeks
A provider of transaction systems needed a better way to manage secure access while modernizing its application estate. The application was built in two weeks; the source projected annual operational savings in the hundreds of thousands of euros.
How an IT services provider accelerated sanctions checks by up to 270 times
Manual sanctions screening was slow and prone to errors as the volume of entities requiring checks increased. The source reports checks up to 270 times faster and three times more accurate, with work that had taken hours moving to seconds.
How a technology group nearly halved development time for internal applications
The group needed to build and evolve internal applications despite constrained developer capacity. The published story reports nearly 50% less development time and resources, with more than ten applications and new features introduced every two weeks.
How a technology company improved CRM data quality by 47% without replacing its system of record
Strict data-quality controls were making everyday sales tasks harder while duplicate and incomplete records still limited reporting quality. The source reports a 47% improvement in data quality, with account-creation functionality delivered in four weeks and lead-conversion functionality in six weeks.
How a technology-services provider turned an inventory application into an ERP foundation
An inflexible inventory application made it difficult to connect assets with orders, customers and service locations. The source reports an estimated fivefold development-speed improvement and complex order setup taking ten minutes, compared with up to two hours in the old system.
How an ESG solutions provider built four enterprise applications on a reusable foundation
An ESG software provider needed to respond faster to customers across several sustainability and supply-chain use cases. The source reports four new enterprise applications, more than one hundred reusable microservices and components, and ongoing enhancements organized in three-week sprints.
How a supply-chain software provider modernized its core and accelerated development fivefold
Unstable and complex legacy systems made it difficult for a supply-chain software provider to respond reliably to customers. The source reports fivefold development speed versus Java, close to ninefold productivity for the first OutSystems application and solutions handling more than $11 billion in annual transaction value.
How a maintenance-software provider saved about $250,000 in first-year development costs
A legacy development platform limited the provider’s ability to modernize its maintenance-management product and respond to customer requests. The source reports roughly $250,000 in first-year development-cost savings and Spanish and Chinese language support added in one month.
How a workforce software provider delivered its first mobile version in three months
A workforce-tracking software provider needed to modernize its legacy product, move capabilities to the cloud and serve mobile workers. The source reports the first mobile version ready in three months. Selected subsequent terminal features were integrated in a day or two using reusable components, a separate scope from the initial mobile product.
How a biotechnology company built reusable foundations and brought ten applications into production
A small application team supported aging systems in different technologies, creating specialist silos and a growing maintenance burden. The source reports ten applications in production, with an initial three-month focus on skills, standards and architecture. A consistent approach improved collaboration and made it easier for developers to support each other’s applications.
How a technology distributor reduced rebate data-input time by one third
Frequently changing manufacturer rebate programs forced a distribution team to extract information from documents and maintain spreadsheets manually. Changing the core ERP was slow and made future upgrades harder. At the time of the source report, the application covered the top four manufacturers and had reduced rebate-team data-input time by one third. Broader migration and additional savings remained anticipated rather than completed results.
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