The challenge
A legacy development platform limited the provider’s ability to modernize its maintenance-management product and respond to customer requests.
OUTSYSTEMS IN ACTION / TECHNOLOGY
How a maintenance-software provider saved about $250,000 in first-year development costs
A maintenance product needs room to evolve as customer work changes. This provider rebuilt its application for a cloud and mobile-ready experience. Explore the reported development savings and the practical work behind a more adaptable product.
RESULTS REPORTED IN THE SOURCE
≈$250k
development-cost savings in the first year reported in the source
1 month
to add Spanish and Chinese language support
Cloud
mobile-ready maintenance application foundation
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The engineering team rebuilt the application on OutSystems as a cloud-based, mobile-ready solution and continued extending its customer capabilities.
The outcome
The source reports roughly $250,000 in first-year development-cost savings and Spanish and Chinese language support added in one month.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Define what a replacement must preserve before adding the next feature.
Maintenance users rely on existing records, work responsibilities and familiar task outcomes. Review those needs alongside the experience changes the new product should support. That gives the delivery team a clearer acceptance boundary for replacing a core application without losing the business context behind it.
02
Make customer expansion a supported application capability.
A new language or market can affect labels, information formats, content ownership and support. Agree those responsibilities before repeating the rollout. OutSystems professionals can reinforce implementation while product owners decide which customer needs belong in shared capabilities and which require a distinct service decision.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.