The challenge
An IT services group wanted faster application delivery and more productive use of consultant expertise.
OUTSYSTEMS IN ACTION / TECHNOLOGY
How an IT services group connected consultant expertise with AI-powered applications
Specialist knowledge creates value when the right person can find and use it. This IT services group built applications and AI agents around consultant expertise and operational tasks. Explore where a focused knowledge workflow could help your teams spend less effort searching and more effort delivering.
RESULTS REPORTED IN THE SOURCE
Expertise
consultant knowledge connected to business workflows
AI
agents for targeted service processes
Automation
security-audit workflows
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It built OutSystems applications and AI agents for knowledge access, professional-service workflows and automation.
The outcome
The new capabilities improved efficiency and helped convert previously unbilled consulting time into revenue.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Make expertise easier to find and apply.
A knowledge application should connect someone’s question to an appropriate source or specialist. Define the knowledge boundaries, access rules and follow-up workflow. The goal is to help consultants spend less time searching and more time applying the expertise the customer needs.
02
Separate demonstrated value from the next hypothesis.
An AI roadmap often contains both working capabilities and expected benefits. Track them separately when deciding what to build next. Use evidence from real workflows to select the next agent, define how it will be evaluated and decide where a person must remain involved.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.