The challenge
Teams coordinating flight disruptions relied on manual communications with limited shared visibility.
OUTSYSTEMS IN ACTION / TRAVEL & ENTERTAINMENT
How an airline improved disruption-data visibility by 90%
When a flight is disrupted, information needs to become coordinated action. This airline connected operational teams in an OutSystems application. Explore how shared status, clear handoffs and useful measures can change the way a disruption is managed.
RESULTS REPORTED IN THE SOURCE
90%
increase in reported data visibility
60–70%
less processing time in the reported workflow
<½
the traditional-development comparison time
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The airline built an OutSystems operations application to organize disruption information and team coordination.
The outcome
The source reports 90% better data visibility and 60–70% less processing time, with delivery taking less than half the traditional-development comparison.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Give every team the same current situation.
During a disruption, a message thread can show activity without showing the operational state. Define the information that must stay current, who can update it and which changes require a response. A shared application becomes more useful when people can distinguish a new message from a decision they need to act on.
02
Measure the handoffs that were previously invisible.
Agree a small set of timestamps and ownership states that describe how an issue moves between teams. Use them to review delays and exceptions with operational users. Those measures help a delivery team evolve the workflow around real coordination needs instead of adding another dashboard without clear responsibility.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.