The challenge
A wholesale business wanted more flexible digital ordering and a customer experience built around its products and commercial agreements. Core ERP information needed to become useful in web and mobile interactions.
OUTSYSTEMS IN ACTION / RETAIL
How a wholesaler connected customer-specific pricing and orders in a B2B portal
The customer’s agreement should stay consistent from product selection to order confirmation. Explore this wholesaler’s connected commerce experience and the information behind it.
RESULTS REPORTED IN THE SOURCE
SAP-linked
product, inventory, pricing and order information
Personalized
prices reflecting individual customer agreements
Tracking
shipment visibility available through the portal
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The wholesaler and a specialist partner built an OutSystems commerce experience integrated with SAP. Product, stock, pricing and order information supported customer-specific prices and shipment visibility.
The outcome
The source describes more current inventory information, personalized pricing and a platform supporting targeted marketing. It does not quantify delivery time, revenue uplift or a return on investment; connectivity for additional vendors was a design capability rather than a verified adoption count.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Keep the price agreement consistent across the journey.
A customer-specific price needs the right account context from product selection through order confirmation. Define which system owns the agreement and how changes become visible. OutSystems professionals can help connect the commerce interface to dependable ERP rules rather than duplicating price logic in disconnected screens.
02
Choose service measures beyond a more modern storefront.
Inventory confidence, completed orders and unresolved pricing questions help explain whether a portal is useful. Establish those measures with sales and operations before adding more features. That gives the next delivery phase a clearer purpose than assuming an attractive new interface alone creates revenue growth.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.