The challenge
A measuring team completed paper documents during home visits, then scanned and emailed them after work for manual processing at headquarters.
OUTSYSTEMS IN ACTION / RETAIL
How a home-interiors retailer saved around three thousand annual hours on measurement paperwork
A visit should not create another evening of scanning and emailing documents. Explore this retailer’s connected measurement workflow and the source’s estimate of time recovered from repeated paperwork.
RESULTS REPORTED IN THE SOURCE
≈3,000
annual hours saved, as estimated in the source
30 min
daily documentation time saved per measuring employee
25
employees in the reported measuring department
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The retailer built an OutSystems mobile workflow connecting measurements, checklists, photos and customer confirmation with its operational information.
The outcome
For the twenty-five-person measuring team, the source estimates around thirty minutes saved per employee each day, approximately three thousand hours annually. The application also flags missing checklist items and reduces documentation handoffs.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Complete the record before the measuring visit ends.
Connect dimensions, photos and checklist evidence to the right customer job while the worker is onsite. Define how missing information is corrected and confirmed. OutSystems professionals can reinforce the field application while the retailer maintains its measurement and customer-acceptance standards.
02
Remove the handoff that recreates the same information.
Map where field records enter headquarters systems and what staff otherwise need to type again. Test the complete information path, including customer confirmation. Specialist capacity can support the integration while business owners evaluate saved effort using their own workload and operating measures.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.