The challenge
Sales representatives serving lottery retail networks depended on lengthy synchronization routines and could lose orders during end-of-day processing.
OUTSYSTEMS IN ACTION / RETAIL
How a field-sales application removed an hour of daily synchronization work
A sales visit should start with the information the representative needs, even when the connection is unreliable. This platform replaced time-consuming routines with a connected workflow. Explore the reported daily time saving and the two separate customer deliveries.
RESULTS REPORTED IN THE SOURCE
1 hour
daily synchronization time saved per representative in the source
6
months to deliver the first customer version
2
months for the separate second-customer adaptation
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
A software provider built an OutSystems mobile and web application with offline access, connected customer information and order workflows.
The outcome
The source reports one hour saved per representative per day, a first customer version delivered in six months and a separate second-customer adaptation delivered in two months.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Treat synchronization as part of the user’s workday.
Agree which information must be available before a visit, what can be captured offline and how the user sees a pending update. Include interrupted connections and repeated submissions in acceptance. This gives the delivery team a field workflow that accounts for the conditions in which orders are actually created.
02
Keep customer adaptations separate from the shared product.
Identify the rules and integrations that differ between deployments and the capabilities that should remain common. Agree change and support responsibilities before the next rollout. OutSystems professionals can reinforce delivery while the product team preserves a reusable foundation for future customers.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.