The challenge
Ambiguous addresses and missing digital manifests created manual work and delivery errors.
OUTSYSTEMS IN ACTION / LOGISTICS & TRANSPORTATION
How a logistics company reduced package routing errors by 75%
The most useful application may be the one that removes friction from a task repeated all day. Start with the people doing the work, the information they need and the next action they must take.
RESULTS REPORTED IN THE SOURCE
75%
reported reduction in package routing errors
≈7,200
driver hours saved per month
300
daily printed route manifests eliminated
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
A logistics company extended its OutSystems operations with AI agents for address standardization and package routing.
The outcome
The source reports a 75% routing-error reduction and substantial time savings from its driver application.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Fix the information gap at the handoff.
An unreliable address or missing manifest can become a sorting problem, then a driver problem, then a customer-service problem. Identify where that information first becomes available and validate it there. Give staff a clear exception path for the cases automation cannot resolve.
02
Connect AI output to an operational action.
A prediction is useful when someone knows what to do next. Define the routing decision, the confidence needed and the fallback process before implementing an agent. Keep delivery confirmation, corrections and customer contact inside a workflow that operations can monitor.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.