The challenge
A sales-enablement portal needed to be ready for an enrollment season, but the traditional development estimate would miss the required deadline.
OUTSYSTEMS IN ACTION / HEALTHCARE & LIFE SCIENCES
How a healthcare company delivered an agent-enablement portal in eight weeks
A seasonal deadline leaves little room for information that arrives late or applies to the wrong territory. This company connected agents with relevant plan information. Explore the reported delivery and concentrated launch demand.
RESULTS REPORTED IN THE SOURCE
8
weeks to deliver the agent-enablement portal
8 months
original traditional-development estimate, not measured delivery
35,000
sessions in the first hour of launch
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The company used an OutSystems co-delivery team to give agents territory-relevant health-plan information through a personalized portal.
The outcome
The source reports completion in eight weeks compared with an eight-month estimate for traditional development, and thirty-five thousand sessions during the first launch hour across a forty-thousand-agent population.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Make product relevance part of the access model.
An agent needs the information that applies to the territory and products they can serve. Define those relationships with the people maintaining the product catalog and test the exceptions. An OutSystems team can build a personalized experience with clear responsibility for the information shown.
02
Rehearse the launch event as well as the user journey.
A seasonal release can concentrate demand into a short period. Include expected access patterns, content readiness and support ownership in acceptance. Specialist capacity can reinforce delivery while the organization prepares the operational response for its own launch audience.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.