The challenge
A paper-based energy signup process involved too much manual entry for a convenient self-service experience across sales channels.
OUTSYSTEMS IN ACTION / ENERGY & UTILITIES
How an energy provider reduced customer onboarding to less than three minutes
A short signup starts with removing the work the customer should not have to repeat. This provider connected bill information and a digital contract journey. Explore the reported experience and its iterative route to launch.
RESULTS REPORTED IN THE SOURCE
<3 min
reported end-to-end customer onboarding journey
1 hour
contact-center training, previously eight hours
2
months for the demonstrator MVP, before later testing and launch
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The provider combined OutSystems with bill scanning, data extraction, digital signatures and connected customer systems, then tested and refined the experience before launch.
The outcome
The source reports onboarding in less than three minutes and contact-center training reduced from eight hours to one. A demonstrator MVP took two months; the kiosk launch followed later testing and iteration.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Remove data entry without hiding the customer’s decision.
Scanning a bill can reduce typing, but customers still need to understand the information being used and the contract they are choosing. Define confirmation and correction steps alongside consent and signature handoffs. An OutSystems team can then connect convenience with an understandable signup journey.
02
Reuse the journey while respecting each channel’s context.
A kiosk session, an assisted sale and a browser journey have different interruption and handoff patterns. Agree what information persists when a customer continues elsewhere. Specialist professionals can reinforce channel delivery while product owners preserve a consistent application and contract state.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.