The challenge
The provider needed convenient digital credit journeys connected to existing financial records while serving direct customers and business-partner channels.
OUTSYSTEMS IN ACTION / BANKING & FINANCIAL SERVICES
How a credit provider shortened its direct digital application journey to under thirty minutes
A convenient credit application needs a connected decision workflow behind it. Explore the direct-channel results reported here and the shared architecture supporting a broader channel strategy.
RESULTS REPORTED IN THE SOURCE
<30 min
reported direct-channel application-and-approval journey
90%
direct-channel customers completing applications without service intervention
2 weeks
sprint cadence for continuing application improvements
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It built an OutSystems services layer around its financial ERP and connected digital experiences with identity, document and credit-check services.
The outcome
For its direct channel, the source reports the application-and-approval journey reduced to under thirty minutes and ninety percent of customers completing applications without customer-service intervention. Similar results for the partner channel were still expected outcomes.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Keep the services layer explicit across customer channels.
A direct journey and a partner-assisted journey can share records and checks while differing in who completes each task. Define those responsibilities before reusing a screen or API. OutSystems professionals can reinforce delivery while the provider maintains its lending and partner-service controls.
02
Give exceptions a deliberate place in self-service.
Some applications need additional information or an authorized review. Define how the user sees that state and how the service team continues the same request. Specialist expertise can help connect the workflow while product owners evaluate completion and support needs in their own customer population.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.