The challenge
An aging customer application had become difficult to maintain, limiting the supplier’s ability to improve orders, delivery visibility and digital services.
OUTSYSTEMS IN ACTION / AGRICULTURE, CHEMICALS & MINING
How an agricultural supplier rebuilt its customer platform in eight months
An aging application can make the next customer improvement harder than it needs to be. This supplier rebuilt its digital experience around a clearer foundation. Explore the reported delivery and adoption, then consider the knowledge needed to keep the service evolving.
RESULTS REPORTED IN THE SOURCE
8
months to deliver the mobile and web customer application
3
developers on that reported delivery
≈50%
of customers using the extended web portal at publication
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It rebuilt its mobile and web customer experience with OutSystems, using a common application foundation for further service development.
The outcome
The source reports eight months of delivery with three developers and approximately half of customers using the extended web portal at publication.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Start the replacement with the customer’s recurring task.
Identify what the customer needs to order, confirm or track and which information should follow that action. Review the journey alongside the integrations supporting it. This gives an OutSystems team a practical scope for improving a customer platform without carrying every legacy interaction into the new application.
02
Keep application knowledge available as the service evolves.
Document the shared records, integration behavior and support responsibilities that the next developer will need to understand. Include those foundations in acceptance, not only the new interface. Additional OutSystems expertise can reinforce future releases while preserving the business context behind the application.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.