The challenge
Airport staff depended on fragmented information and manual communication to coordinate changing flights, gates and ground services. Growing passenger operations required a more connected way to keep the right teams informed.
OUTSYSTEMS IN ACTION / TRAVEL & ENTERTAINMENT
How an airport operator grew a shared information hub into 179 applications
A changed arrival time can change the work of many teams. Explore how shared flight information became the foundation for a wider airport application portfolio.
RESULTS REPORTED IN THE SOURCE
179
applications in the source’s reported portfolio
10
airports using the shared operational foundation
90
notifications per flight on average in the source metrics
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The operator built an OutSystems information hub combining flight feeds and exposing shared services. Initial web and text alerts evolved into an application ecosystem with mobile notifications and offline information access.
The outcome
The source describes 179 applications across ten airports at the time of reporting, built over a long-running program. It reports an average of ninety notifications per flight and 194,000 application hits per day; these are operational activity measures, not unique-user counts.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Build the shared event before multiplying the alerts.
A gate or arrival change may affect several operational teams, but each needs different context and timing. Define the authoritative event, subscription rules and exception paths before adding more notifications. OutSystems delivery expertise can reinforce the shared services and applications that consume them.
02
Treat a long-running portfolio as an operating responsibility.
Application count alone does not explain whether a critical process is dependable. Define ownership, monitoring, release acceptance and support for the services that many teams reuse. A specialist team can reinforce those responsibilities while helping the organization assess which next application creates useful operational value.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.