The challenge
Dispatch officers monitored messages across many systems while preparing current flight plans. Repeated interruptions made it harder to focus on the events requiring action before departure.
OUTSYSTEMS IN ACTION / TRAVEL & ENTERTAINMENT
How an airline delivered a flight dispatch dashboard in eleven months
The right event needs attention at the right point before departure. Explore this airline’s shared dispatch view and the integration and traceability behind it.
RESULTS REPORTED IN THE SOURCE
11
months to the first production deployment
100%
adoption among flight operations officers reported after rollout
180,000
monthly notifications in the source’s operational metrics
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The airline’s technology team built an OutSystems control-center dashboard aggregating flight events, prioritized actions and timelines. Integrations connected operational information and kept the relevant departure context together.
The outcome
The first production deployment took eleven months. The source reports full adoption among flight operations officers within weeks and 180,000 notifications per month; those measures do not represent adoption across every airline employee or a quantified safety guarantee.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Prioritize the event in the context of the flight.
An alert is useful when the dispatcher can see its timing, severity and relationship to the current plan. Define the authoritative event sources and review responsibilities with operations before joining more feeds. OutSystems specialists can support the application while qualified officers retain operational decisions.
02
Make traceability part of acceptance, not an afterthought.
A timeline should allow the team to understand which event arrived, what changed and who acted. Test those paths alongside dashboards and notifications before extending use. That provides a concrete basis for specialist integration and testing capacity without borrowing another operator’s performance expectations.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.