The challenge
Manual online processes made consumer-claim submissions and preliminary reviews harder to coordinate.
OUTSYSTEMS IN ACTION / NONPROFITS
How a consumer-rights organization connected claims and AI-assisted checks
A better claim journey starts before specialist review—with a submission people can complete and an initial check they can understand. This organization connected those steps with OutSystems. Explore the qualitative improvements and the boundaries around AI assistance.
RESULTS REPORTED IN THE SOURCE
Complete
claim submissions with the required documentation
AI-assisted
preliminary verification supporting specialist review
Modular
applications adaptable to new case types
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The organization built modular OutSystems applications with AI-assisted verification and connected case workflows.
The outcome
The source reports shorter processing times, less routine review work and easier adaptation to new case types; it does not give a quantified reduction.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Make a complete submission easier to prepare.
A request reaches a specialist faster when the person submitting it understands the required information and documents. Review instructions, validation and follow-up together. The useful design question is how the workflow handles missing evidence without losing the context of a case or creating repeated administrative work.
02
Keep preliminary checks distinct from specialist decisions.
Define which checks the application can assist, how uncertain results are presented and when a person takes responsibility for the next step. A modular design can support additional case types while preserving those boundaries. OutSystems expertise can help connect that review process to records, documents and operational queues.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.