The challenge
The energy supplier needed tailored applications for internal work and customer services. A client portal had to develop around real customer needs while fitting the existing enterprise environment.
OUTSYSTEMS IN ACTION / ENERGY & UTILITIES
How an energy supplier evolved a client portal from five-week prototype to three-month delivery
A useful first release can make the next customer conversation more concrete. Explore this portal’s staged delivery and the client feedback that shaped it.
RESULTS REPORTED IN THE SOURCE
5
weeks to the initial simple portal
3
months total to the fully functional portal
3
major clients collaborating on iterative improvements
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
Using OutSystems and agile sprints, the team created a simple portal in five weeks and continued refining it with three major clients. Shared internal application experience supported the delivery approach.
The outcome
The source reports a fully functional portal within three months total. Five weeks and three months are milestones in the same delivery, not durations to add together; a separate electronic-invoice integration was still being developed in the account.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Use early client feedback to define the next useful release.
A simple portal can validate navigation and service questions before the team expands functionality. Agree which clients will review it and how their feedback changes priorities. OutSystems specialists can reinforce the delivery work while product owners maintain a clear release boundary and acceptance criteria.
02
Keep a future integration separate from a delivered service.
An invoice or ERP connection needs its own data contract, test evidence and operating owner. Plan that work explicitly rather than treating every planned capability as part of the portal already in use. This keeps the roadmap credible and makes additional specialist capacity easier to scope.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.