The challenge
A university institute needed digital tools to help young people access behavioral-health guidance and available professional support.
OUTSYSTEMS IN ACTION / EDUCATION
How a university institute connected a behavioral-health app with professional support
Helpful information becomes more useful when the next route to support is clear. Explore how this institute connected a mobile experience with the team supporting its users.
RESULTS REPORTED IN THE SOURCE
8
months of agile development after ideation
2
weeks in the initial ideation workshop
24
high-level requirements identified in that workshop
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It developed an OutSystems mobile application with an accompanying case-management portal for the teams supporting users.
The outcome
The source reports eight months of agile development after a two-week ideation workshop that identified twenty-four high-level requirements. The delivered experience connects self-help information with access to support professionals.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Make the route from information to support understandable.
A user should be able to distinguish general guidance from a request that reaches a support team. Define the next action, the information passed and the responsibility for responding. OutSystems specialists can connect that journey while qualified professionals retain responsibility for support and care decisions.
02
Design the portal around the work of the support team.
Review which records each role needs, how a case changes state and what evidence should be retained. Include those decisions in the application scope from the start. Additional delivery expertise can reinforce implementation while the institute maintains its access and service policies.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.