The challenge
A university’s small IT team faced growing demand for student mobile services and more efficient staff tools.
OUTSYSTEMS IN ACTION / EDUCATION
How a university delivered more than 50 customer-facing applications
A university application earns its place when students and staff can find an answer and complete the next task. This digital factory delivered a growing OutSystems portfolio. Explore the reported usability measures and the foundations behind more predictable delivery.
RESULTS REPORTED IN THE SOURCE
50+
customer-facing applications in the reported portfolio
84%
surveyed mobile-app users reporting easy or very easy use
80%
surveyed users finding information easy or very easy to locate
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The team established an OutSystems digital factory with reusable capabilities and iterative releases.
The outcome
The source reports over fifty customer-facing applications; 84% of surveyed mobile-app users found it easy to use and 80% found information easy to locate.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Organize the experience around the task, not the department.
Students usually need to complete an action or find an answer rather than understand the university’s internal structure. Review the most common journeys with the service owners and users. That gives developers a clearer basis for connecting information, status and next steps across departmental systems.
02
Make reuse contribute to delivery predictability.
A shared component matters when the team understands its behavior and dependencies well enough to plan a release. Record what can be reused, what needs adaptation and where acceptance evidence is still required. OutSystems professionals can then contribute capacity against a clearer scope instead of treating every request as a fresh implementation.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.