The challenge
Packaged applications did not fit a construction business’s distinctive sales, design and production processes.
OUTSYSTEMS IN ACTION / CONSTRUCTION & ENGINEERING
How a construction business delivered a custom CRM in twenty-two weeks and expanded into ERP
When the process is distinctive, forcing it into a package can create work around the system. This business started with a custom CRM and expanded over time. Explore the first delivery and the separate decisions behind its wider application suite.
RESULTS REPORTED IN THE SOURCE
22
weeks in the initial CRM development assignment
2.5 FTE
developer capacity in that initial CRM assignment
Connected
sales, scheduling, manufacturing and logistics in the later application suite
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It began with a custom CRM on OutSystems and later expanded its application suite to scheduling, manufacturing and logistics.
The outcome
The source reports an initial CRM development assignment of twenty-two weeks using 2.5 full-time-equivalent developers; the wider ERP capabilities were developed in subsequent stages.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Start customization with the process that makes the business different.
Review where a standard application’s assumptions create repeated work or hide an important decision. Keep those requirements separate from capabilities that already work well. That gives an OutSystems team a clearer first release and a reasoned boundary for the functionality the organization chooses to own.
02
Treat an expanding ERP scope as a sequence of operating decisions.
Sales, scheduling and production have different users, data and acceptance needs. Map their connections and choose where each release can deliver a useful improvement. Additional OutSystems expertise can reinforce delivery while the organization retains a coherent view of information ownership and the work moving between teams.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.