The challenge
A law firm’s legacy application estate limited innovation capacity and made some useful client services expensive to support at scale.
OUTSYSTEMS IN ACTION / BUSINESS SERVICES
How a law firm reduced support effort for one client application by 70%
A useful client application can be difficult to scale when support consumes the team’s capacity. This firm modernized its application estate. Explore the reported improvement for one service and the backlog decisions behind wider innovation.
RESULTS REPORTED IN THE SOURCE
70%
reported support-effort saving for one application
21
initiatives completed from the previous innovation portfolio
10
legacy applications in the initial modernization target
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The firm adopted OutSystems to modernize its legal-practice applications and work through a wider innovation backlog.
The outcome
The source reports 70% less support effort for one application and twenty-one completed initiatives from the previous portfolio; its original modernization target covered ten legacy applications.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Assess support effort where it limits a client service.
A useful application may be hard to extend when every new client adds disproportionate operational work. Review the configuration, access and support responsibilities behind that experience. Those decisions help a modernization team identify the changes that make the service easier to maintain as its use expands.
02
Connect returned capacity to the next valuable initiative.
Agree which backlog items should benefit when a specific application needs less support. Keep the result attached to that application while assessing the wider portfolio separately. OutSystems professionals can reinforce new delivery without turning one support improvement into an assumed saving for every system.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.