The challenge
Retrieving court notifications and manually creating schedules and tasks consumed lawyers’ time, while an existing process tool was difficult to use and manage.
OUTSYSTEMS IN ACTION / BUSINESS SERVICES
How a law firm delivered a litigation workflow in sixteen weeks
A notification should become a clear next task, with the right case context attached. Explore this firm’s initial delivery and how connected information and automation supported lawyers’ daily work.
RESULTS REPORTED IN THE SOURCE
16
weeks for the initial litigation-process solution
4
additional practice areas addressed over the next three months
100
lawyers using the system three months after go-live
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
Three developers and a project manager delivered an OutSystems litigation workflow integrated with robotic process automation for information retrieval and task preparation.
The outcome
The source reports a sixteen-week initial delivery, solutions for four additional practice areas over the following three months, and one hundred lawyers using the system three months after go-live.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Connect incoming notifications to accountable case tasks.
An automated retrieval step needs a reliable link to the case, deadline and person responsible for acting. Define how exceptions are reviewed and how changes are recorded. OutSystems professionals can connect those workflows while lawyers retain responsibility for legal interpretation and case decisions.
02
Make the process usable before expanding it to another practice.
Review the daily task view with the people handling cases and identify what should remain common across practice areas. Keep local differences explicit. Specialist capacity can reinforce rollout while the firm maintains ownership of procedures and the evidence behind completed work.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.