The challenge
A small development team faced growing requests and lacked the external applications needed for clients and brokers to manage their work digitally.
OUTSYSTEMS IN ACTION / BANKING & FINANCIAL SERVICES
How a small-business lender delivered five applications in under a year
A growing backlog becomes more manageable when the next application can reuse what already works. Explore this lender’s early portal delivery and the shared capabilities behind a wider portfolio.
RESULTS REPORTED IN THE SOURCE
5
applications delivered in under a year
3
months or less for the first client and broker portals
1,000+ hours
operational time savings estimated in the source
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The lender adopted OutSystems alongside its existing infrastructure, delivering client and broker portals before expanding shared services across internal and external applications.
The outcome
The source reports five applications in under a year, with the first two portals completed within three months. It estimates more than a thousand hours saved through streamlined operations.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Connect the external request to the team’s working queue.
A broker submission needs the documents, status and notification that let the next team continue without reconstructing the request in email. Agree those handoffs with sales and underwriting owners. OutSystems specialists can reinforce implementation while the lender retains its approval responsibilities.
02
Use shared capabilities to support the next application.
Account records, identity and document access should have clear service contracts as the portfolio expands. Preserve those decisions alongside the release. Additional OutSystems capacity can help deliver priority applications while the internal team keeps a maintainable view of the overall system.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.