The challenge
An established payments company needed a more adaptable technology foundation for digital banking and internal workflows.
OUTSYSTEMS IN ACTION / BANKING & FINANCIAL SERVICES
How a payments company launched digital banking in two countries in eleven months
A digital banking launch has to connect the customer experience with the teams supporting it. This payments company used OutSystems across those layers. Explore its first country launches and the delivery decisions behind a broader application portfolio.
RESULTS REPORTED IN THE SOURCE
11
months of iterative development before the first two country launches
2
countries in the initial digital banking launch
20+
internal employee-facing applications reported in the source
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It used OutSystems for customer-facing experiences, back-office applications and contact-center workflows alongside a broader cloud transformation.
The outcome
The source reports digital banking launches in two countries after eleven months of iterative development and at least twenty internal employee-facing applications.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Connect the customer journey to the operating journey.
A banking experience depends on what happens when a customer needs help, a request requires review or an operation does not complete. Map those handoffs with the teams responsible for service. This gives the application backlog a view of both the digital interface and the work needed to support it after launch.
02
Separate shared product capabilities from market-specific decisions.
Identify which experience and integration patterns can be reused and which requirements need local review. Keep acceptance and release ownership explicit for each rollout. OutSystems professionals can reinforce the delivery team while business and operational specialists define the requirements that apply to each service and market.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.