The challenge
A bank needed to respond to growing digital expectations across mobile banking and lending journeys.
OUTSYSTEMS IN ACTION / BANKING & FINANCIAL SERVICES
How a bank launched a mobile banking app in less than four months
A mobile release should help customers complete important financial tasks, with the operating journey behind it ready too. This bank used OutSystems across several digital services. Explore the reported launch, adoption and separate lending-process results.
RESULTS REPORTED IN THE SOURCE
<4
months for the initial mobile banking application launch
1m+
mobile app customers at the time of publication
14 → 5
days in a separate reported mortgage approval process
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It adopted OutSystems for new digital applications, connecting customer experiences with government and third-party services where required.
The outcome
The source reports a mobile app initially launched in less than four months and used by over one million customers at publication; a separate mortgage process improved from fourteen days to five.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Prioritize the mobile tasks that need an end-to-end answer.
Identify what a customer needs to complete and which operating teams or external services support that outcome. Include unsuccessful requests, follow-up and status in the same discussion. This gives the delivery team a more useful release scope than treating the mobile interface as an isolated set of screens.
02
Keep outcome measures attached to their specific journey.
Mobile adoption and a faster lending process describe different kinds of progress. Agree which measure belongs to each release and what operational evidence supports it. OutSystems professionals can reinforce the application backlog while business owners define the acceptance and review responsibilities for every financial-service journey.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.