The challenge
A highly personalized travel service depended on work that was difficult to scale.
OUTSYSTEMS IN ACTION / TRAVEL & ENTERTAINMENT
How a travel agency supported 20% revenue growth with a modernized core
Personal service becomes harder to scale when specialists spend their time coordinating routine work. This agency modernized its operating core and supported more business with the same team. Explore the reported growth and the choices that preserve human judgment while removing repetitive effort.
RESULTS REPORTED IN THE SOURCE
20%
reported year-on-year revenue growth in the busiest season
Same team
more business supported without increasing the number of people
2
years of building before the reported automation effects
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The agency rebuilt its core with OutSystems and automated operating tasks while retaining specialist involvement.
The outcome
The source reports 20% year-on-year revenue growth in its busiest season with the same number of people; AI itinerary capabilities were being developed next.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Protect the judgment customers are paying for.
Personalized service depends on understanding a preference, resolving a trade-off and knowing when to ask another question. Separate those decisions from repetitive coordination. That distinction helps a team automate useful work while preserving the specialist contribution that makes its service valuable.
02
Stabilize the operating core before expanding AI.
An itinerary assistant needs reliable product, availability and customer information. Review how that data is maintained and how a recommendation becomes a confirmed booking. A focused delivery team can then explore AI within an operational journey whose owners, approvals and exceptions are already understood.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.