The challenge
A growing service operation was constrained by disconnected tools and labor-intensive reviews.
OUTSYSTEMS IN ACTION / BUSINESS SERVICES
How a service company returned over 200 hours a week to its business
Growth exposes the limits of disconnected tools. Explore how a more connected operating model can support the next service, the next customer and the next stage of your business.
RESULTS REPORTED IN THE SOURCE
200
hours returned weekly by automated reviews
83
additional hours recovered weekly in communication workflows
Minutes
instead of 24–48 hours for reviews
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The company built an extensible OutSystems core with AI-supported reviews and automated email-to-ticket workflows.
The outcome
Automated reviews returned 200 hours per week; an additional communication workflow recovered 83 hours weekly.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Build for the next service line.
When a business expands, the difficult question is often how the new service fits into the existing operation. Separate reusable customer, job and communication capabilities from service-specific steps. That structure can make growth easier to scope without asking every team to learn an entirely different system.
02
Decide where recovered time should go.
Automation creates value when the organization changes how it uses capacity. Identify which reviews can be streamlined and where people should spend more time afterward: service quality, coaching or customer communication. Measure the whole workflow so that work is not simply moved to another queue.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.