The challenge
Patients needed a more accessible way to schedule appointments, while the provider wanted to reduce administrative effort and improve service. The new channel also needed to connect with existing enterprise information.
OUTSYSTEMS IN ACTION / HEALTHCARE & LIFE SCIENCES
How a healthcare provider delivered online appointment scheduling in two months
An easier booking should connect the patient’s next step to reliable availability. Explore this provider’s scheduling delivery and the service measures behind its reported return.
RESULTS REPORTED IN THE SOURCE
2
months to deliver web and mobile appointment scheduling
2
developers on the initial scheduling project
8
months to ROI as reported and assessed in the source
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
Two developers used OutSystems to deliver a web portal and mobile application for appointment scheduling in two months. Integration with ERP systems supported the patient-facing service.
The outcome
The source reports more than five hundred users after launch and ROI in eight months, assessed through appointment volume, fewer late cancellations and satisfaction. It does not provide a monetary ROI calculation or clinical outcome measures.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Connect appointment availability to a completed booking.
A scheduling screen needs reliable availability, patient information and confirmation rules behind it. Map exceptions such as a changed slot or incomplete record before expanding the channel. OutSystems professionals can help build that operational flow with service teams defining how patients receive support.
02
Agree the value measures before the first release.
Bookings, late cancellations and patient satisfaction describe different aspects of service value. Establish the baseline and measurement period with the business rather than borrowing another provider’s payback expectation. That gives the team a practical basis for choosing scope and additional delivery expertise.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.