The challenge
A complex technology estate built through successive acquisitions slowed new products, channels and customer experiences. The bank needed a more adaptable architecture and a business-wide delivery approach.
OUTSYSTEMS IN ACTION / BANKING & FINANCIAL SERVICES
How a consumer bank replaced seventy percent of legacy core processes in three years
A new customer journey becomes easier to deliver when shared capabilities can move with it. Explore this bank’s process modernization and the architecture behind a broader channel strategy.
RESULTS REPORTED IN THE SOURCE
70%
of legacy core processes replaced by early 2020, as reported
3
years in the reported transformation program
14
new solutions described across the program
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
A three-year OutSystems transformation program established shared integration, workflow and channel capabilities. The source describes forty-seven initiatives and fourteen new solutions, with reusable identity, onboarding and communication services.
The outcome
By early 2020, the source reports replacement of 70% of the processes in the bank’s legacy core systems. The program supported digital credit journeys and partner channels; some additional dealer and recovery solutions were still forthcoming when the story was written.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Modernize a reusable capability, then connect the next journey.
Identity, document handling and workflow often recur across lending channels. Define service ownership and integration contracts so a new channel can reuse those capabilities safely. OutSystems specialists can reinforce delivery while architecture and process owners decide the boundaries of each modernization step.
02
Track process migration as a distinct program measure.
A percentage of processes replaced is different from a percentage of systems retired or customers migrated. Agree the unit of measurement before reporting progress. Pair it with operational acceptance and customer-journey measures so the roadmap reflects both technical change and the service becoming available.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.