The challenge
Pandemic restrictions disrupted an insurer’s face-to-face services and created an urgent need for remote forms and a new member loan offering.
OUTSYSTEMS IN ACTION / INSURANCE
How an insurer launched a digital loan product in under a week during a service disruption
When a service channel closes, the next release has to connect real work, not just a new form. Explore how this insurer used existing application foundations to continue service and introduce a separate digital product.
RESULTS REPORTED IN THE SOURCE
1 day
delivery of the separate online-forms service
<1 week
launch of the new digital loan-product workflow
2 weeks
time for the initially allocated loan portfolio to be subscribed
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The team used existing OutSystems backend services to introduce online forms, then built and tested a separate digital loan-product workflow with remote business stakeholders.
The outcome
The source reports the forms service built in one day and the loan product launched in under a week, including four days of development and two days of testing. Its initially allocated loan portfolio was fully subscribed in two weeks.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Define the smallest service that can continue operating.
An urgent release needs agreed information requirements, processing ownership and a route for incomplete records. Review those with the people handling requests remotely. OutSystems professionals can reinforce delivery while the insurer retains its product, lending and approval responsibilities.
02
Test the legacy-data exception before launch demand arrives.
A new workflow may still receive requests from people whose records remain in an older system. Define how those cases are identified and reconciled without losing the approval trail. Specialist capacity can help connect the integration while business owners decide which records are authoritative.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.