The challenge
A diagnostic laboratory needed a simpler ordering and delivery model for businesses and schools seeking testing during the pandemic.
OUTSYSTEMS IN ACTION / HEALTHCARE & LIFE SCIENCES
How a laboratory delivered a new testing-service portal in four weeks
A new audience can require a different service journey, even when the underlying expertise already exists. This laboratory connected ordering and delivery for non-specialist customers. Explore the reported release and adaptation approach.
RESULTS REPORTED IN THE SOURCE
4
weeks to deliver the new service portal
2
developers working with two testers and a scrum master
1–2
days for client-specific adaptations reported in the source
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It built an OutSystems portal connecting customer onboarding, payments and testing-service ordering for a non-specialist audience.
The outcome
The source reports a four-week delivery by two developers, two testers and a scrum master, with subsequent client-specific portal adaptations taking a day or two.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Simplify the service around the new customer’s task.
An ordering experience for an occasional customer needs different explanations and handoffs from a portal used by healthcare specialists every day. Map the information required to request the service and what happens after submission. This gives OutSystems professionals a focused scope for a usable customer journey.
02
Separate client configuration from the shared workflow.
Identify which fields and delivery options vary between clients and which records and responsibilities stay common. Test those variations with business owners before expanding them. Specialist delivery capacity can help evolve the portal while the laboratory retains responsibility for its testing service.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.