The challenge
A sudden increase in volunteers overwhelmed a manual process for matching availability and qualifications with requests for help.
OUTSYSTEMS IN ACTION / NONPROFITS
How a charity removed more than a thousand hours of monthly volunteer administration
More willing volunteers do not automatically create more coordination capacity. This charity connected people with suitable shifts through a mobile workflow. Explore the reported administrative savings and the next decisions behind AI-supported staffing.
RESULTS REPORTED IN THE SOURCE
6
weeks to launch the initial volunteer application
1,000+
volunteer-matching administration hours saved monthly
35,000+
volunteers using the application in the source report
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The charity launched an OutSystems mobile application in six weeks, allowing volunteers to receive relevant shift alerts and select suitable assignments. It later added AI-supported staffing risk analysis.
The outcome
The source reports more than a thousand administrative hours removed each month and over thirty-five thousand app users. The later risk-analysis agent was associated with twenty percent fewer last-minute staffing issues; a higher reduction remained a target.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Make eligibility and availability explicit before matching.
A useful shift workflow needs current qualifications, availability and clear assignment responsibilities. Define who can confirm those records and how changes reach coordinators. That gives an OutSystems team a practical foundation for self-service without losing the operational context behind a placement.
02
Connect AI risk signals to a coordinator’s decision.
A staffing warning needs an understandable basis and an agreed response. Define which signals prompt review, who checks them and how the final staffing decision is recorded. Specialist delivery capacity can help connect that workflow while the charity retains responsibility for volunteer deployment.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.