The challenge
A software provider’s Windows-based products needed a more accessible way to connect franchisees and employees with routine business requests.
OUTSYSTEMS IN ACTION / RETAIL
How a restaurant-network service app handled eighteen thousand requests a month
A routine request should not create another administrative chase between an employee and a franchisee. This provider brought services into a mobile and browser experience. Explore the reported use and the workflow decisions behind easier coordination.
RESULTS REPORTED IN THE SOURCE
7,000+
active users reported at publication
18,000
requests submitted each month in the source
≈5 hours
estimated administrative time saved per restaurant per month
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It used OutSystems to introduce mobile and browser-based services and simplify application deployment.
The outcome
The source reports more than seven thousand active users, eighteen thousand monthly requests and a conservative estimate of around five administrative hours saved per restaurant per month.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Bring routine requests into a visible service journey.
An employee request needs a clear submission, status and next owner across the franchise network. Review the information and exceptions with both employees and administrative teams. Those decisions help developers build a service that reduces repeated coordination work instead of simply moving a desktop form onto a phone.
02
Separate current service improvements from the product roadmap.
Agree which modules and operating tasks are ready for the next release and which still need discovery or migration work. Keep acceptance and support ownership visible as the product expands. OutSystems professionals can reinforce delivery while the provider maintains a clear sequence for evolving its customer applications.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.