The challenge
Bank employees needed a more coherent servicing experience across products, channels and underlying systems.
OUTSYSTEMS IN ACTION / BANKING & FINANCIAL SERVICES
How a banking-software provider delivered user experiences four times faster
A banking service can cross several systems before an employee can answer the customer. This provider brought the working experience together. Explore its reported UX delivery improvements and the boundaries behind a configurable product.
RESULTS REPORTED IN THE SOURCE
4×
reported UX delivery speed improvement
50%
reduction in associated UX development costs reported in the source
<5
weeks for a separate emergency-loan servicing experience
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
A software provider adopted OutSystems for its banking-service user experience and a configurable product architecture.
The outcome
The source reports fourfold UX delivery speed, associated development costs halved and a separate emergency-loan servicing experience launched in less than five weeks.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Unify the employee task across product boundaries.
A servicing colleague needs to understand the customer’s request even when records sit in different core systems. Map the information and actions needed for that task before combining screens. That gives a delivery team a clear experience boundary while keeping the responsibilities of the underlying systems explicit.
02
Make customer-specific configuration a maintainable product capability.
Identify which differences belong in shared rules and which require a distinct workflow or integration. Agree how those choices are reviewed as customers adopt the product. OutSystems professionals can reinforce implementation while the product team preserves a common foundation rather than accumulating a separate application for every client.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.