The challenge
A healthcare group’s diverse systems created fragmented digital experiences for patients and staff.
OUTSYSTEMS IN ACTION / HEALTHCARE & LIFE SCIENCES
How a healthcare group unified patient services and reached four thousand monthly triage calls
A patient should not need to understand the systems behind an appointment or request. This group connected digital services around a more consistent experience. Explore its patient applications and the reported growth of a separate phone triage service.
RESULTS REPORTED IN THE SOURCE
4,000
monthly triage calls within three months of the phone service launch
24/7
availability of the reported nurse-operated phone triage service
Connected
patient history, appointments and financial services in the digital experience
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It developed an API ecosystem and connected OutSystems patient applications, then accelerated remote services including a nurse-operated phone triage system.
The outcome
The source describes a unified patient app and portal and a 24-hour phone triage service handling four thousand calls per month within three months of that service’s launch.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Unify the task before unifying the interface.
A patient journey can cross appointments, records, payments and communication with a service team. Review the information and handoffs behind those tasks before combining them in one application. That gives the delivery team an experience model grounded in the work patients and staff need to complete.
02
Plan delivery capacity around a connected service portfolio.
Shared integrations need support and change ownership as more services rely on them. Agree which capabilities are common and how teams prioritize urgent improvements. Additional OutSystems professionals can reinforce implementation within that model while internal colleagues retain the context of each service and its operating responsibilities.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.