The challenge
A family-support program relied on paper forms and fragmented coordination that made important service journeys difficult to complete.
OUTSYSTEMS IN ACTION / GOVERNMENT & PUBLIC SERVICES
How a public-service program replaced paper workflows with a digital platform in six months
A digital form is only the beginning when families need a coordinated service. This program connected enrollment, records and case workflows. Explore its six-month platform delivery and the handoffs behind a clearer path from a request to the next action.
RESULTS REPORTED IN THE SOURCE
6
months to deliver the reported digital platform
Guided
save-as-you-go forms replacing paper questionnaires
Connected
case-management workflows and personnel records
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
A technology delivery company used OutSystems and reusable capabilities to build connected applications, guided forms and case-management workflows.
The outcome
The source reports a six-month delivery for the digital platform, with integrated records and workflows supporting enrollment, coordination and access to services.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Design the handoff that follows the form.
A submitted questionnaire needs an understandable next step for the applicant and the people responsible for the case. Map status, requests for additional information and coordination between service teams. Include those transitions in acceptance so the new platform improves the journey beyond replacing a paper document with a screen.
02
Keep sensitive information and operational responsibilities explicit.
Identify which roles need each item of information and how access is reviewed within the organization’s requirements. Define support, integration and release responsibilities alongside the application. OutSystems professionals can implement the agreed workflows while service owners retain control of the decisions and information rules behind them.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.