The challenge
Last-minute absences could require lengthy calls to find a suitable available worker. Managers needed a practical mobile experience connected to scheduling information and existing workforce processes.
OUTSYSTEMS IN ACTION / BUSINESS SERVICES
How a facilities provider delivered an AI replacement-planning assistant in two weeks
A last-minute absence needs a practical next action for the manager. Explore how an assistant connected current information and a reviewable shortlist to an existing workforce workflow.
RESULTS REPORTED IN THE SOURCE
2
weeks to deliver the replacement-planning assistant
Up to 30 min
potential time saving per planner per week, as described in the source
Manager-led
candidate review and contact after the shortlist is presented
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The provider and a specialist partner built an OutSystems assistant that presents a ranked candidate shortlist using availability, location and relevant experience. It reused existing application logic and connected agent capabilities; the manager still chooses whom to contact.
The outcome
The source reports delivery in two weeks and potential savings of up to thirty minutes per planner per week. The saving is presented as something the solution could achieve, not a measured result, and proposed extensions to new-contract staffing remained future ideas.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Start with reliable availability and a clear manager action.
A shortlist needs current scheduling information and understandable reasons for inclusion. Define which records it uses, how stale information is handled and how the manager reviews the result. OutSystems specialists can reinforce the workflow while staffing decisions remain with the responsible people.
02
Validate the time saving before scaling the next use case.
An early delivery proves that a workflow can be assembled, not that every projected benefit is achieved. Measure planner effort, unsuccessful contacts and exception handling in actual use. Those observations help scope the next application phase and the specialist capacity it needs without turning a potential saving into a promise.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.