The challenge
A complex legacy system prevented the company from improving asset visibility and replacing paper-based inspection work.
OUTSYSTEMS IN ACTION / ENERGY & UTILITIES
How an energy-services company connected asset inspections and customer status in nine months
A customer should be able to follow the asset without starting another email chain. Explore this company’s reported delivery and how connected field information supported a clearer status view.
RESULTS REPORTED IN THE SOURCE
9
months until the connected solution went live
3
developers supported by a delivery partner
Paperless
asset inspections connected to customer visibility
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
Three developers, supported by a delivery partner, built an OutSystems mobile inspection application and customer portal integrated with the ERP and a shared database.
The outcome
The source reports a nine-month go-live, paperless asset inspections and customer access to reports and current asset status, reducing the need for manual status exchanges.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Give each asset a consistent identity across inspection and reporting.
A field record is useful when the customer portal and ERP refer to the same asset and job. Agree identifiers, status transitions and correction responsibilities before expanding the rollout. OutSystems specialists can reinforce the integration while operations teams maintain the asset lifecycle rules.
02
Replace the status email with a trustworthy information path.
Define which updates reach the portal, when they become visible and who resolves a discrepancy. Test those handoffs with field staff and customer-service teams. Specialist capacity can support delivery while the organization retains responsibility for inspection results and customer commitments.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.